Client Onboarding/KYC target operating model design and implementation for a European Bank

The bank’s objective was to redesign client onboarding and KYC Operating Model leveraging EUB platform. Relevance: Knowledge of EUB platform, Manage Deployment, Global Program, Configuration of  Business Rules, EUB Data Models.

Client was facing multiple issues regarding Client onboarding/KYC activity: aging systems, KYC remediation plans, fragmented and inconsistent processes and organizational set-up.

Objective of the project was to fully redesign the onboarding/KYC operating model (governance, organization, processes and tools), leveraging a vendor CLM solution (EUB) and by developing a client web portal and digital dashboards.

Five guiding principles for the project:

•        Design a global TOM to deliver efficiency gains and with limited specificities

•        Apply time-boxed approach with strong coordination to respect deadlines 

•        Follow top down approach with core team of Subject Matter Experts

•        Apply collaborative working mode to mobilize and align all stakeholders 

•        Manage deployment with iterative and pragmatic approach

  • Target Operating Model design phase

  •  Implementation phase with 2 key milestones:

   ─  New COB with progressive rollout per locations and Business Lines

  ─ Existing clients migration and periodic reviews Benefits & Outcome Existing clients migration and periodic reviews.

•    Design a global and standard TOM to deliver efficiency design a standard model with buy in from all regions

•        Generate a strong momentum for this project globally

•        Rely on ‘out of the box’ capabilities of the vendor solution to limit project cost and standardize processes

•        Develop a project plan with an MVP and agile approach to limit tunnel effect

• Detailed TOM and process

•        Detailed business requirements

•        Detailed business rules and high level data model​

•        Testing and UAT

•        Data migration

•        Change management